TouchBistro Inc. Point of Sale System Review



TouchBistro Inc. is an all-in-one mobile point-of-sale and restaurant management system that helps streamline your restaurant operation.

It comes up often in conversations about the best point of sale systems for restaurants, thanks to its ease of use. However, some online reviews suggest it might not be as good as it looks at first glance.

In the rest of this TouchBistro review, we break down all aspects of this business to help you determine if this is a viable option for your next restaurant point of sale solution. We evaluate TouchBistro pricing, key features, user interface and support, and more, so you don’t have to.

TouchBistro point of sale system offers mobile and customizable point of sale solutions only for restaurants (Image credit: TouchBistro Inc)

TouchBistro POS plans and prices

How much does TouchBistro cost? Good question! Expect to pay three times a month to get the most out of TouchBistro’s restaurant management systems.

The TouchBistro website provides a small amount of pricing information, but there’s not as much transparency as we would have liked to see. According to the company’s website, POS licenses start at just $ 69 per month, which is comparable to the entry-level plans of most other companies.

This includes:

  • Management of various menus
  • Managing tables
  • Analysis tools
  • 24/7/365 customer support

Unfortunately, however, there is no readily available information on the high-end plans available or what they include.

Additional modules

There are various TouchBistro POS add-ons, shown below.

TouchBistro Inc POS Pricing Modules
Add Cost
Online order From $ 50 / month
Reservations From $ 229 / month
Support for gift cards From $ 25 / month
Loyalty From $ 99 / month
Self-service kiosk From $ 69 / month
Digital menu boards From $ 20 / month

On top of that, you can expect to pay card processing and / or transaction fees. However, these vary depending on your country / region, and the TouchBistro website does not provide any information on what exactly you will pay.

TouchBistro Inc POS System Price

Point of sale software licenses start at $ 69 per month (Image credit: TouchBistro Inc)

How does the TouchBistro point of sale system work?

TouchBistro point of sale software

Is TouchBistro POS cloud based? Yes, in part. Although their software is hosted through an on-premises server, the POS application data is stored in the cloud. This not only means that you can continue to sell your customers without an internet connection, but it also allows you to access company data from any browser.

The user interface itself is quite attractive and functional, if a bit clunky. Various add-on integrations are available, including a kitchen display system, an auto-controlled kiosk display, and a customer-oriented display.

TouchBistro point of sale equipment

TouchBistro uses an iPad-based system that is designed for ease of use and flexibility. Getting started is pretty straightforward, and in many cases, you’ll be able to access professional technical support to make sure you’re up and running as soon as possible.

Small businesses will benefit from a streamlined single iPad point-of-sale system, suitable when you have a single terminal to accept payments and manage orders. Mid-sized systems with up to five iPads can be used with a sixth iPad as the central terminal, for sit-down transactions.

Larger systems can be custom built with a more powerful computer as the central hub, allowing you to connect as many mobile devices as you need.

TouchBistro Inc point of sale system

The POS interface is simple and easy to use (Image credit: TouchBistro)

Features and services TouchBistro POS

Like most restaurant-specific POS systems, TouchBistro offers a range of features designed to help you maximize occupancy, efficiency and customer satisfaction.

✓ TouchBistro table management tool

One of our favorite features is TouchBistro’s table management tool. Of course, it’s not unique by design, but it does allow you to create a unique floor plan that mirrors your restaurant to make day-to-day order management easier.

✓ Order and payment TouchBistro Tableside

TouchBistro’s tabletop ordering and payment tools stand out for their excellence. Each feature provides staff with everything they need to maximize order value, ensure accurate order placement, and process payments quickly and flexibly.

✓ TouchBistro analyzes and reports

There is nothing worse than being forced to make important business decisions without knowing what you should be doing. TouchBistro point-of-sale systems help you make informed business decisions, by providing a range of powerful reports and in-depth analysis.

✓ TouchBistro staff management and planning tools

Save time and simplify the planning process with TouchBistro’s integrated tools. Easily create new lists with the click of a button, track employee working hours and labor costs, and communicate directly with employees when issues arise.

✓ Inventory management

Quickly calculate basic stock inventory and easily monitor beverage costs, with TouchBistro’s user-friendly inventory management feature.

✓ Integration of the TouchBistro application

From WorldPay to Xero, 7shifts and QuickBooks, TouchBistro point-of-sale systems integrate easily with many favorite restaurant industry apps.

✓ TouchBistro Kitchen Display System (KDS)

With real-time performance feedback, improved ordering accuracy, and transparent communication between administrative and internal staff, TouchBistro’s KDS is not to be missed. Your team can minimize human error and optimize every order without the blink of an eye: the TouchBistro point of sale will do the thinking for you!

TouchBistro Inc's point-of-sale systems analysis tools are excellent

TouchBistro’s analytics tools stand out as excellent (Image credit: TouchBistro)

TouchBistro POS customer support and service

TouchBistro provides a range of support services including multinational phone support and email service through its online contact form. It also has local offices in the United States, Canada, United Kingdom and Mexico, which have their own local telephone numbers and contact details.

Self-help resources are also available through the Support and Training Center, including various setup tutorials and user guides. There are even helpful videos detailing specific actions.

However, online customer reports do not paint a good picture of TouchBistro’s after-sales support and customer service. The company receives a 4.2 / 5 star rating (out of 308 reviews) on Capterra, a popular software review site, but its customer service rating is only 3.9.

Much of the reviews are about poor customer service and support services, which is a major concern.

TouchBistro Inc point of sale system

There are various self-help resources out there, but reports suggest things might not be as good as they look. (Image credit: TouchBistro)

TouchBistro POS Contest

If you are looking for a top rated restaurant point of sale service provider, we recommend that you check out Upserve POS. Its software prices start at $ 59 per month, it uses a very flexible system, and its customer service is known to be excellent.

Another great option is Square POS, which offers flexible point of sale services tailored to various industries. It doesn’t charge any monthly software fees, but you will be hit with a 2.6% + 10c transaction fee.

Final verdict

All in all, TouchBistro provides excellent point of sale solutions for restaurants. Its customer service receives poor ratings online, but reports suggest that this is largely due to its agents being slow and response times can be slow.

Ultimately, the company’s feature-rich software, competitive pricing, and straightforward setup process more than make up for these drawbacks. We recommend checking out TouchBistro if you’re looking for a powerful, customizable, data-driven point of sale program designed specifically for restaurants.



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