Top restaurant defends $265 seven-day cancellation fee amid growing trend as venues battle to survive post-Covid: ‘We have no reason to hide’
- The top restaurant defended its decision to charge customers up to $265 for the cancellation
- Brae Restaurant requires diners to pay a deposit when booking
- The menu is $340 and the assorted alcoholic drinks are an additional $190
A major restaurant has defended its decision to charge customers up to $265 if they give less than seven days’ notice to cancel their reservation.
Brae, in the regional Victorian town of Birregurra, has joined most fine dining restaurants and has adopted a policy requiring diners to pay in advance when making a reservation.
The restaurant warns on its website that diners will only be refunded 50% of their deposit if they cancel on short notice.
The menu costs $340 plus an additional $190 for assorted liquor, meaning diners can pay up to $530 for a seat in the upscale restaurant.
A top restaurant has defended its decision to charge customers up to $265 if they give less than seven days’ notice to cancel their reservation
The costly cancellation fees were reported by the media, prompting the restaurant to defend its policy on Instagram, saying it was clearly stated on its website.
Half of the deposit is forfeited if potential customers cancel within seven days, meaning they would lose $265 on the spot.
The costly cancellation fees were reported by the media, prompting the restaurant to defend its policy on Instagram.
The restaurant said there were a few exceptions to the cancellation fees that were clearly outlined on its website.
‘For those planning to visit Brae soon, rest assured that cancellation fees are waived for diners unable to attend due to Covid,’ the post read.
Brae said he was upfront about the cancellation policy on his website and reminded diners they were booking online.
“We have no reason to hide this necessary policy from anyone,” the message read.
Guests who cancel with more than seven days’ notice will still be charged a $25 fee.
Brae Restaurant is among a growing list of venues applying cancellation fees as the hospitality industry recovers from the Covid pandemic and grapples with staff shortages and rising supply costs.
The Brae restaurant is among the growing list of venues with costly cancellation fees as the hospitality industry recovers from the Covid pandemic and grapples with staff shortages and rising supply costs
Rosetta at Crown Melbourne is another restaurant that asks diners for a $100 deposit and charges a $50 fee if a cancellation is made within 24 hours.
Omnia Bar and Bistro’s culinary director Stephen Nairn said it was difficult to fill a table after a short-term booking was cancelled, Herald Sun reported.
“Restaurants are a combination of hard work, dedication and passion. But at the end of the day, these are businesses that have employees to manage and bills to pay,” he said.
“Not every restaurant has a seven-day-a-week lunch and dinner waiting list with 50 names on it. When someone cancels the same day or just before, it is very difficult for the restaurant to resell the table.